Browsing Tag
In order attract new clients and create loyalty, clients need to not only look forward to being genuinely cared for; they need to be made to feel like they are the most important person in the room. Read my tips on how to build an emotional connection with clients.
With thousands of spas in the U.S., your clients have a lot of options to choose from. How do you win the market? In addition to offering the best products and treatments you must provide exceptional customer service. Below I share key tips that will ensure you offer your clients the ultimate in spa treatments and amenities.
You could be the most skilled esthetician in the world, but there are other factors that influence the experience your client receives. Here is a list of five of the most overlooked ones. You’d be surprised how much they impact your business!
If your clients were to rate you and your staff in terms of friendliness – what do you think they would say? Can you say with certainty you would receive all positive feedback? If you’re 100% confident they would, then you’re doing it right. If you have even the slightest bit of doubt they wouldn’t, …
Skincare is not just for your face! Your hands are one of the most exposed areas of your body, making them susceptible to prolonged sun exposure and extreme weather conditions. The daily wear and tear can really take a toll on your hands and can actually make you appear older than you are! We take …
(Cover of the newly updated Success at Your Fingertips: How to Succeed in the Skin Care Business) August 2013 – Introducing the second edition of Success at Your Fingertips: How to Succeed in the Skin Care Business, the already widely successful comprehensive guide on how to make it in one of the fastest growing and …
We recently held the Repêchage 15th International Congress For Salon and Spa Professionals and as I prepared myself for my presentation I assessed the beauty industry and analyzed the most important trends for spas and salons. One of the biggest trends is the rising concern of the appearance and health of skin from the neck …
July 30th, 2013 – Secaucus, NJ – Repêchage President and Founder Lydia Sarfati launched three new anti-aging hand treatments to skincare and spa professionals from across the country as well as from The Dominican Republic, The Grand Cayman Islands, Trinidad and The British West Indies at a hands-on training at the LydiaSarfatiPost-GraduateSkinCareAcademy in Secaucus, NJ. …
(From Left to Right: Repêchage Chief Operating Officer David Sarfati, Repêchage CEO and Founder Lydia Sarfati and Repêchage Executive Vice President Shiri Sarfati) Monday, July 29, 2013 3 West Club, NYC – Repêchage President and Founder Lydia Sarfati joined by husband and Repêchage Chief Operating Officer David Sarfati and their daughter and Repêchage Executive Vice President Shiri …
As the temperatures continue to rise in the hot summer months your client’s skin care concerns can dramatically change. Your clients are going to be very concerned about the increase in oil production that they are noticing on their skin. First you must assure them that this is perfectly normal with the increase in heat …